Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com. Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 4800 W 34th St. Houston Texas US 77092. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: 4800 W 34th St. Houston Texas US 77092 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Any dispute will be handled in the EU
Any dispute will be handled in the EU
Kratom is banned in these following States and Counties: we are not allowed to ship to these areas.
States: Alabama | Arkansas | Indiana | Rhode
Counties: San Diego, CA | Sarasota, FL | Jerseyville, IL | Union County, MS
BSA/AML Policy Language POLICY STATEMENT These are the Anti-Money Laundering (ALM) Policy and Procedures adopted by Choice Kratom in compliance with The Money Laundering, Terrorist Financing, and Transfer of Funds (Information on the Payer) Regulations 2017 (MLR). The business will actively prevent and take measures to guard against being used as a medium for money laundering activities and terrorism financing activities and any other activity that facilitates money laundering or the funding of terrorist or criminal activities. To these ends: The identities of all new and existing clients will be verified to a reasonable level of certainty A risk-based approach will be taken to the monitoring of client tax and accounting affairs Any suspicious activity will be reported, and all AML activities recorded Choice Kratom Employees will act as the Money Laundering Reporting Officer (MLRO) to coordinate the AML policies and procedures of the business. All staff that meet or contact clients and potential clients of this firm are required to acknowledge that the policy and procedures have been read and understood before meeting or contacting clients. The following form contains the names and signatures of members of the staff that have read the anti-Money Laundering policy and procedures of this practice ANTI-MONEY LAUNDERING PROCEDURES FOR Choice Kratom CUSTOMER DUE DILIGENCE The business has established a Know-Your-Client (KYC) policy to ensure that the identities of all new and existing clients are verified to a reasonable level of certainty. This will include all individual clients, all directors and shareholders with a stake holding of 25% or more of client companies, all partners of client partnerships, and every board member of client charities. Identities will be verified either online or face-to face or by a combination of both. Only recognised online identity verification agencies, which use data from multiple sources over a period of time, will be used (such as CallCredit). These commercial agencies must have processes that allow the enquirer to capture and store the information they use to check and verify an identity. If the business fails to verify the identity of a client with reasonable certainty it will not establish a business relationship or proceed with the transaction. If a potential or existing client either refuses to provide the information described above when requested, or appears to have intentionally provided misleading information, the business shall refuse to commence a business relationship or proceed with the transaction requested. RISK ASSESSMENT AND ONGOING MONITORING The business shall take a risk-based approach in monitoring the financial activities of its clients. This will be carried out whilst preparing the accounts or tax returns, or conducting any other business with the client. We use the AMLCC system to risk assess our clients The business will actively not accept high-risk clients that are identified as follows: Clients with businesses that handle large amount of cash (i.e. involving $10,000 or more, or the sterling equivalent) or complex unusually large transactions. Clients with larger one-off transactions, or a number of transactions carried out by the same customer within a short space of time. Clients with complex business ownership structures with the potential to conceal underlying beneficiaries. Clients based in or conducting business in or through, a high-risk jurisdiction, or a jurisdiction with known higher levels of corruption, organised crime or drug production/distribution. Situations where the source of funds cannot be easily verified. Unusual patterns of transactions that have no apparent economic or visible lawful purpose. Money sent to or received from areas known to have high levels of criminality or terrorist activity. The business will conduct ongoing monitoring of business relationships with customers, to ensure that the documents, date or information held evidencing the customer’s identity are kept up to date. The following are examples of changes in a client’s situation that may be considered suspicious: A sudden increase in business from an existing customer; Uncharacteristic transactions which are not in keeping with the customer’s known activities; Peaks of activity at particular locations or at particular times; Unfamiliar or untypical types of customer or transaction. Whenever there is cause for suspicion, the client will be asked to identify and verify the source or destination of the transactions, whether they be individuals or company beneficial owners. No action need be taken if there is no cause for suspicion. INTERNAL CONTROLS AND COMMUNICATION Internal controls and Communication are not applicable as the business only has one employee involved in client compliance and they are also the MLRO. MONITORING AND MANAGING COMPLIANCE The MLRO will regularly monitor the following procedures to ensure they are being carried out in accordance with the AML policies and procedures of the business: client identity verification; reporting suspicious transactions; record keeping. The MLRO will also monitor any developments in the MLR and the requirements of the MLR supervisory body. Changes will be made to the AML policies and procedures of the business when appropriate to ensure compliance. SUSPICIOUS ACTIVITY REPORTING A Suspicious Activity Report (SAR) will be made to the National Crime Agency (NCA) as soon as the knowledge or suspicion that criminal proceeds exist arises. The MLRO will be responsible for deciding whether or not the suspicion of illegal activity is great enough to justify the submission of a SAR. Further details on NCA and SARS can be found at http://www.nationalcrimeagency.gov.uk/about-us/what-we-do/economic-crime/ukfiu/how-to-report-sars. RECORD-KEEPING Records of all identity checks will be maintained for up to 5 years after the termination of the business relationship or 5 years from the date when the transaction was completed. The business will ensure that all documents, data or information held in evidence of customer identity are kept up to date. Copies of any SAR, together with any supporting documentation filed will be maintained for 5 years from the date of tiling the SAR. All records will be handled in confidence, stored securely, and will be capable of being retrieved without undue delay. TRAINING The training of staff is not applicable as the business only has one employee involved in ML compliance who is also the MLRO. All affected employees are provided with training that explains The Money Laundering, Terrorist Financing, and Transfer of Funds (Information on the Payer) Regulations 2017, The Proceeds of Crime Act 2002 and section 18 and 21A Terrorism Act 2000, and they these affect the firm, its clients and its employees. All affected employees are trained on their responsibilities in relation to money laundering legislation, and are aware of how to identify and deal with transactions that may involve money laundering.